Office & Customer Support Coordinator
About The Position
Lawn Doctor is seeking a dependable and professional full-time Office & Customer Support Coordinator to provide outstanding service to our lawn care customers and support our operations team. This is a steady, year-round office position for someone who enjoys helping people, staying organized, and being part of a hardworking team. You will be the friendly voice our customers rely on and a key support person helping our technicians and sales team operate efficiently. You will work closely with the Operations Manager to help coordinate communication with technicians in the field and ensure routes run smoothly and accurately. This position involves customer communication, office coordination, and operational support. The right person is positive, organized, dependable, and comfortable communicating with customers and team members throughout the day.
Requirements
- Full-time availability (M-F 8:00 - 5:00)
- Strong phone and customer service skills
- Good computer skills
- Ability to learn new software systems
- Previous customer service or office experience preferred
Nice To Haves
- Lawn care experience is helpful but not required — we provide training.
Responsibilities
- Answer inbound calls from customers and prospective customers
- Respond to customer emails and service requests
- Provide service recommendations and pricing
- Schedule services and update customer records
- Follow up on estimates and customer requests
- Make outbound calls to customers
- Assist with customer concerns and service questions
- Work closely with the Operations Manager
- Help coordinate communication with technicians in the field
- Assist technicians with route questions and customer information
- Help ensure services are completed accurately and efficiently
- Maintain accurate customer and service records
- Support the sales team with administrative tasks
- Follow up on estimates and proposals
- Assist with customer onboarding
- Maintain organized customer records
- Assist with paperwork and office tasks
- Support basic HR and administrative activities
- Help keep the office running smoothly
Benefits
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Competitive hourly pay
- Commission and bonus opportunities
- Supportive team environment
- Opportunity for long-term employment and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
