Office Coordinator- Midtown Clinic

Bodies in Balance Physical Therapy•Wilmington, NC

10d•$17 - $17•Onsite

About The Position

A progressive, physical therapists-owned outpatient Physical Therapy practice in historical Wilmington’s beautiful coastal community is seeking an Office Coordinator for our Midtown clinic .The Office Coordinator will lead the office in a dynamic outpatient physical therapy clinic, fostering an organized, effective and efficient environment with a positive, patient centered approach. The Office Coordinator will be interacting with both patients and therapists, assuring excellent communication with therapists and patients in regards to insurance, schedule needs, patient concerns/feedback. The Office Coordinator will also communicate to the owners and practice administrator an overview of clinic status from both an administrative perspective as well as patient communication perspective. This position is invaluable in keeping the therapists on schedule and taking initiative that the day runs smoothly for both patient and therapist alike. The Office Coordinator will demonstrate an appreciation for the economic viability for the clinic by assuring processes are effective in adhering to insurance requirements and obtaining co-payments collections. Noting facility needs, assigning and following up with maintenance and utilities of the facility are additional roles. The Office Coordinator requires a person who will demonstrate professionalism, a calming nature, positive influence, and lead the clinical setting toward success. ABOUT US: Be a part of the Bodies in Balance Team! Bodies in Balance offers specialties in orthopedics, vestibular/balance, dry needling, concussion, pelvic floor, Parkinson’s, lymphedema and oncology rehab. We are looking for a great Office Coordinator who shares our Core Values: PATIENT FIRST, IMPACTFUL RESULTS, PASSIONATE LEARNING, UNEQUIVOCAL EXCELLENCE and TEAMWORK without BOUNDARIES . Our culture includes a positive, motivated, and caring team of employees who seek to be a team player to enhance our evidence-based, personalized treatment care. We strive to be a strong resource for those in our community and value excellent communication with our medical professional peers and patients. Visit our website at binbpt.com to learn more about our practice and staff. Bodies in Balance Physical Therapy is dedicated to providing specialized one-on-one care to our community. Our purpose is to "C reate positive possibilities to empower our patients and staff to Live Life Well."

Requirements

demonstrate professionalism
a calming nature
positive influence
lead the clinical setting toward success

Responsibilities

Having excellent phone etiquette and skills
Initiating and maintaining a positive patient experience
Scheduling of patient visits
Assuring accurate and friendly check-in of patients
Taking co-payments/co-insurance collections
Running daily co-payment reports/call those who have missed co-payment
Communicating with insurance specialist, those patients that need call regarding insurance benefits
Leading Physical Therapy Technicians and assisting with training and mentorship
Revising processes to assure efficiency and accuracy
Inputting physical therapist’s schedules in electronic medical record scheduling system in a timely and accurate manner.
Assuring optimal use of therapists’ schedules by monitoring holes in schedule and filling in with people on cancellation list hourly
Enhancing patient communication: Assist/ finalize thank you notes/get well notes to patients