Office Coordinator

ODYSSEY BEHAVIORAL GROUP•San Ramon, CA

1d•$25 - $35

About The Position

The Office Coordinator (OC) assists the Director with day-to-day operations of the outpatient center. The OC is primarily responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, admission and intake and other daily tasks. Within the organization: Initiates and maintains frequent and close working relationships with staff, clients, families, facility and peers throughout the organization. Outside the organization: Initiates and maintains strong professional relationships with clinical providers, referral partners and vendors, as needed

Requirements

Minimum of two years of administrative experience in a behavioral health setting such as a hospital, outpatient clinic, or related service provider required.
Must have knowledge of behavioral health terminology.
Knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews and ROI consents.
Strong customer service orientation required and experience successfully resolving client and/or family questions or concerns.
Experience maintaining accurate reports related to census, time and attendance, etc.
Experience with Salesforce CRM or other client relationship management software.
Comfort with computer software applications including Outlook, Word, and use of standard office equipment.
Performs duties independently, responsibly and with a high level of integrity.
Must have a High school degree or equivalent.
A valid Driver's license and a generally clean driving record are required.
Employees may be required to drive personal or company vehicles.
State licensing DHS and DSS prohibit individuals with specific criminal charges, conducted by Livescan fingerprint checks. Exemptions offered.

Nice To Haves

Experience working with physicians and therapists is desirable.
Excel proficiency preferred.
A bachelor’s degree in a related field preferred.

Responsibilities

Works closely with designated Revenue Cycle Director to ensure all local business office activity adheres to current policy and protocol.
Responsible for local collection of payments and other required documentation and activity.
Communicates with leadership team members and/or others regarding day-to-day situations requiring management involvement.
Conducts all medical records activities of the outpatient center in a manner consistent with both clinical needs and other documentation requirements.
Conducts intakes for the purpose of opening client’s medical record and provides new client orientation.
Tracks and maintains a variety of reports in a timely, highly accurate manner.
Ensure facility is maintained at a high level of presentation and that all required safety inspections and other tasks required for licensure are completed.
Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.
Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.
Assists with the admissions process, creates client’s medical record, and provides new client orientation.
Provides backup support to the admissions coordinators for inquiries directed to the facility.
Perform other activities as requested by the Director and assume other appropriate operational responsibilities as necessary. This may include running groups, and supporting with skills coaching for clients as needed. Training will be provided.
Responsible for greeting guests and other front desk responsibilities.
Serves as backup to the Admissions Coordinator for inquiries directed to the facility.
Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.