Office Coordinator-Pediatric Therapy-Full Time Days

Mary Washington Healthcare

17h

About The Position

Start the day excited to make a difference…end the day knowing you did. Come join our team. Job Summary: This position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The position plays a key role in the practice’s front-end revenue cycle processes and has the ability to significantly impact the patient experience. The position requires an unwavering focus on patient satisfaction as well as the ability to multi-task. The incumbent will also support the mission, vision, values, and strategic initiatives of Mary Washington Healthcare.

Requirements

High School Diploma or GED required.
Experience in a customer service setting required.
Possesses critical thinking and analytical skills.
Ability to multi-task.
Ability to communicate effectively and collaborate with a multi-disciplinary team.

Nice To Haves

Minimum of one-year medical office experience preferred.
Multi-specialty office experience preferred.
Experience with Microsoft Office programs preferred.

Responsibilities

Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
Registers patients, obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
Presents patients with appropriate paperwork based upon appointment type and registration status.
Monitors the reception area and keeps patients, family members, visitors, and Associates informed of schedule adjustments.
Maintains a clean, organized, efficiently run office area (to include reception and break room).
Maintains and refills supplies for facility.
Courteously answers all incoming phone calls. When appropriate, takes messages and delivers/communicates in a timely manner.
Triages calls to ensure timely and appropriate response.
Checks voicemail messages consistently throughout the day.
Courteously responds to caregiver inquiries in a timely manner, referring to appropriate department as needed.
Processes patients quickly and accurately through computer-based scheduling system for appointments, and evaluations as appropriate for patient care.
Ensures security and accuracy of patient files, payments, and databases.
Communicates with the staff of hospitals and physicians’ offices in a timely and professional manner.
Initiates, monitors, and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
Reviews patient accounts for outstanding balances.
Collects co-payments, deductibles, and outstanding patient balances at the time of service.
Posts payments and reconciles records and receipts with payments collected at the end of each shift.
Responds to request for information from Revenue Cycle to ensure timely and accurate submission of claims.
Schedules therapy appointments, evaluations, interpreter services and other services for patients as required and appropriate.
Ensures all services are authorized and necessary referrals are active as required.
Proofreads clinical reports as part of quality control measures.
Supports organization’s participation in government incentive programs, such as EHR Meaningful Use, by collecting and recording required data and providing appropriate communication to patients.
May assist with the entry and processing of provider billing, including entry and/or reconciliation of charges.
Performs other duties as assigned.