Office Coordinator-Academic Resource Center (ARC) and Counseling Services

Wartburg College•Waverly, IA

About The Position

Responsible to the Academic Success Programs Director for providing general office support for the Academic Resource Center and Counseling Services, proctoring exams for Testing Services, and supervising student workers. This is a full-time, 10-month position.

Requirements

Requires equivalent of two years post-secondary education
Proficiency in MS Office computer applications and general secretarial skills, plus 18 months of related experience.
Excellent communication, interpersonal, and customer service skills
Ability to multi-task

Nice To Haves

Prior experiences in an academic setting and supervisory experience.

Responsibilities

Provide support for ARC and Counseling professional staff by monitoring overall office functions, maintaining office records, overseeing office equipment and supply orders, and managing scheduling and calendars as needed.
Provide front line triage support for walk in visitors and concerns when student staff are not available.
Respond to requests and disseminate information that requires explanation and interpretation of college and departmental policies and procedures.
Perform other related duties as assigned.
Serve as primary test proctor in conjunction with Disability and Access Coordinator; receive exam requests, schedule exams and exam rooms, administer exams, uphold testing policies and procedures.
Supervise ARC Peers (student employees), including mentoring student manager position(s); responsible for hiring, training, scheduling, evaluation, and general supervision.
Create and maintain ARC services data collection and organization utilizing Excel and other software.
Establish and maintain department records and data collection databases utilizing Excel and other software.
Coordinate the departmental budgeting process, including managing payment for bills and other expenses.
Supervise Counseling student employees; responsible for hiring, training, scheduling, evaluation, and general supervision.