Office Coordinator

Health Solutions West-posted 5 months ago
$18 - $18/Yr
Full-time • Entry Level
Aspen, CO
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Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. Position: Office Coordinator Job purpose: Provides a broad range of administrative duties which support Point of Entry (POE) activities associated with client registration, scheduling, Electronic Health Record (EHR) set up and maintenance, charge entry, and point of service collections and cash receipts. Provides navigation for incoming customer calls with consistent and quality customer service to consumers and staff. Provides excellent, consistent, quality customer service to consumers and staff of both the local office and offices within the Health Solutions West organization. Ensures all client PHI (Protected Health Information) is handled in accordance with HIPAA and 42 CFR Part 2 regulations. Provides support, structure, and stability to all activities essential to daily office operations and supports the Program Director in management of local contracts for access and service delivery. Supports scheduling to help the clinic meet productivity standards and access measures. Assists in supporting rural office functioning through supply management and maintenance contracts. Perform other duties or projects as determined by this position’s supervisor.

  • Provides a broad range of administrative duties which support Point of Entry (POE) activities associated with client registration, scheduling, Electronic Health Record (EHR) set up and maintenance, charge entry, and point of service collections and cash receipts.
  • Provides navigation for incoming customer calls with consistent and quality customer service to consumers and staff.
  • Provides excellent, consistent, quality customer service to consumers and staff of both the local office and offices within the Health Solutions West organization.
  • Ensures all client PHI (Protected Health Information) is handled in accordance with HIPAA and 42 CFR Part 2 regulations.
  • Provides support, structure, and stability to all activities essential to daily office operations and supports the Program Director in management of local contracts for access and service delivery.
  • Supports scheduling to help the clinic meet productivity standards and access measures.
  • Assists in supporting rural office functioning through supply management and maintenance contracts.
  • Perform other duties or projects as determined by this position’s supervisor.
  • Associate’s degree in healthcare or business or closely related field preferred, or equivalent combination of post-secondary education and experienced.
  • Minimum three (3) years previous office experience preferred; ability to work in a fast-paced high-volume environment, customer service oriented, strong computer skills in a business setting required.
  • Working knowledge of Windows based computer applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.
  • Ability to operate standard office equipment including, credit card machine, copy machine, fax and multi-line telephone.
  • Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.
  • Ability to organize and prioritize workload in a sometimes hectic environment with frequent interruptions, including screening calls on an emergency mental health crisis telephone.
  • Must be able to work with co-workers who are not located in the same physical building.
  • Ability to learn through teleconferencing and web-based demonstrations.
  • Ability to make sound decisions in the absence of supervision.
  • Ability to organize and prioritize work assignments with moderate supervision.
  • Knowledge of basic mathematics and bookkeeping sufficient to accurately perform financial transactions as required by the position.
  • Ability to work with third party to maintain facilities.
  • Must be able to work with Program Director to assist in the execution of local contracts through scheduling, EHR set up, and critical thinking.
  • Ability to identify areas of opportunity for continuous quality improvement in existing workflows and propose improvements.
  • Employee must occasionally lift and/or move up to 25 pounds.
  • Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop.
  • Must have ability to sit for longer periods of time at a computer.
  • Employee must be able to travel between Health Solutions West sites.
  • May be exposed to stressful situations that involve enraged, distraught and/or intoxicated individuals with possible mental health conditions.
  • Possible exposure to communicable disease.
  • The noise level in the work environment is usually moderate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Prior work in a human services setting and experience with medical records or medical systems desirable.
  • Medical
  • Dental
  • Vision
  • Paid time off accrual and generous leave policy
  • 403(b) benefits with 6% company match
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