Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.
Greets and establishes rapport with guests, current and prospective residents.
Fields community comments, suggestions and complaints to the Community Manager.
Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports.
Maintains records and files in accordance with the Operations Manual.
Performs general administrative functions such as answering phones, typing, copying, faxing, and filing.
Reviews and codes invoices and statements for Community Manager approval.
Schedules clubhouse rentals and processes rental fees.
Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
Makes collection calls for site rental payments as directed by the Community Manager.
Submits bad debt files to collections.
Processes resident move-ins and move-outs in accordance with the Operations Manual.
Assists with planning and coordinating resident relations events and activities within the community.
Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
Assists prospective residents by checking the status of Sun Homes inventory.
Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
Completes new move-in incentive requests for non-Sun Homes deals.
Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
Other duties as assigned.
High School Diploma or GED (Required)
2 years in administrative experience (Required)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
401(k) Plan with employer matching contribution
Employee Assistance Program
Identity Theft Insurance
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Site Rent Discounts for team members who live in our communities
Paid sick leave
Various paid holidays, bereavement time and pay for jury duty