Office Coordinator

St. Josephs Medical Center•Houston, TX

23d•Onsite

About The Position

SUMMARY: The Front Office Coordinator is responsible for the effective operations of the clerical, billing, admissions/registration and patient scheduling aspects of the Sports Medicine clinic. To provide general office support with a variety of clerical activities and related tasks. Maintains records, charges for services, and handles patient referrals. Interface with patients and act as a liaison between patients and providers. Front Office Coordinator may also be cross-trained to provide other duties, as needed. Shift: 8hr shift Monday-Friday Duties and Responsibilities: SERIVCE: Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center (SJMC). Upholds the Standards of Conduct and Corporate Compliance. Receives and screens visitors and telephone calls, and notifies appropriate personnel or records messages. Respond to detail inquires concerning department/unit activities and operations requiring full understanding of Hospital policies and procedures. Operates standard office machine and equipment such as point of collection, personal computers, photocopier, and scanner. Performs related general office duties such as monitoring and ordering standard office supplies, contacting respective department representatives for servicing as needed. Prepare new patient medical records prior to patient visit, check-in patients, provide patient documentation forms for patient completion, and obtain referrals with assistance of SJMC patient access/registration as appropriate. Performs complete registration, authorization, and scheduling of patients, with assistance of SJMC patient verification as appropriate. PEOPLE: Consistently follows facility guidelines and procedures in performance. Confirms patient appointments to patients the day prior to scheduled appointment. Document and track daily cancelled appointments and reschedules patients. QUALITY: Completes annual education requirements. Promotes of a culture of patient safety which results in the identification and reduction of unsafe practices. Establishes, maintains and revises record keeping and filing systems; classifies, sorts and files correspondence, records and other documents. Registration, filing, and maintenance of medical records and documents. Maintains front desk medical records area. Ensures timely completion of documentation in the patient's medical record (per SJMC guidelines) to be sent to medical records within 30 days post-discharge. Establishes and maintains a system to ensure that all progress notes and plan of cares are completed along with physician signatures, prior to being placed in the chart. Other duties as assigned. GROWTH: Enhances the patient experience by fostering a positive relationship with customers. Sets an example to all staff in their daily activities. Contributes to improving patient satisfaction results.

Requirements

High School Diploma, GED, or equivalent work experience is required.
On-the-job training is provided once employed in the position.
Technical, clerical, critical thinking and interpersonal skills.
Other certification requirements as defined by the certification policy.
Able to communicate effectively in English, both verbally and in writing.

Nice To Haves

Bi or Multilingual

Responsibilities

Effective operations of the clerical, billing, admissions/registration and patient scheduling aspects of the Sports Medicine clinic
Provide general office support with a variety of clerical activities and related tasks
Maintains records, charges for services, and handles patient referrals
Interface with patients and act as a liaison between patients and providers
Receives and screens visitors and telephone calls, and notifies appropriate personnel or records messages
Respond to detail inquires concerning department/unit activities and operations requiring full understanding of Hospital policies and procedures
Operates standard office machine and equipment such as point of collection, personal computers, photocopier, and scanner
Performs related general office duties such as monitoring and ordering standard office supplies, contacting respective department representatives for servicing as needed
Prepare new patient medical records prior to patient visit, check-in patients, provide patient documentation forms for patient completion, and obtain referrals with assistance of SJMC patient access/registration as appropriate
Performs complete registration, authorization, and scheduling of patients, with assistance of SJMC patient verification as appropriate
Consistently follows facility guidelines and procedures in performance
Confirms patient appointments to patients the day prior to scheduled appointment
Document and track daily cancelled appointments and reschedules patients
Completes annual education requirements
Promotes of a culture of patient safety which results in the identification and reduction of unsafe practices
Establishes, maintains and revises record keeping and filing systems; classifies, sorts and files correspondence, records and other documents
Registration, filing, and maintenance of medical records and documents
Maintains front desk medical records area
Ensures timely completion of documentation in the patient's medical record (per SJMC guidelines) to be sent to medical records within 30 days post-discharge
Establishes and maintains a system to ensure that all progress notes and plan of cares are completed along with physician signatures, prior to being placed in the chart
Enhances the patient experience by fostering a positive relationship with customers
Sets an example to all staff in their daily activities
Contributes to improving patient satisfaction results
Other duties as assigned