Office Coordinator

Southern Air Heating Cooling & Plumbing•Ruston, LA

2d•$15 - $20•Onsite

About The Position

Ready to TRADE UP to a better opportunity? Southern Air of Ruston is looking for a reliable, organized, and people-focused Office Coordinator to join our growing team. This role is perfect for someone who enjoys keeping things running smoothly, supporting customers and technicians, and being the backbone of a busy, professional office. Why Join Southern Air of Ruston? We believe our employees are the foundation of our success. That’s why we prioritize work-life balance, growth opportunities, and competitive compensation for our front-line team members. As our Office Coordinator, you’ll be the central point of support for customers, technicians, and leadership—keeping operations organized and efficient. We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an Equal Employment Opportunity Employer

Requirements

1–5 years of experience in office administration, customer support, or call center roles
Strong organizational and multitasking skills
Excellent verbal and written communication
Proficiency with Microsoft Office (Word, Outlook, Excel)
A positive attitude and team-first mindset
Valid driver’s license with a clean driving record
Must be able to reliably commute to or plan to relocate before starting.

Nice To Haves

Experience with ServiceTitan (preferred but not required—we’ll train!)

Responsibilities

Answer and manage incoming customer calls in a professional and friendly manner
Schedule customer appointments, estimates, and technician calls
Coordinate daily technician schedules to ensure efficiency and coverage
Maintain accurate customer records, service notes, and documentation
Assist with renewing and managing maintenance agreements
Communicate with customers to confirm appointments and follow up on service
Provide high-level customer service and help resolve concerns professionally
Support office operations and administrative tasks as needed
Use internal systems and software (including ServiceTitan, when applicable) to track activity