Office Coordinator

BASEMENT SYSTEMS OF INDIANA•Indianapolis, IN

About The Position

At Basement Systems of Indiana, our purpose is simple: to do the right thing — for our customers, our team, and our community. We’re the trusted name in basement waterproofing, foundation repair, and crawl space solutions. As we continue to grow, we’re looking for a detail-oriented and driven Scheduling Coordinator to help us deliver a smooth and professional customer experience across all departments. As a Scheduling Coordinator, you will be responsible for managing the schedules for all three of our customer-facing departments: Sales, Production, and Service. Your mission is to maintain full, accurate, and efficient calendars across teams while delivering outstanding communication and coordination for both customers and coworkers. Your work ensures that every lead is run, every job is completed, and every customer is cared for.

Requirements

Experience in scheduling, dispatch, or coordination — especially across multiple departments
Strong organizational and multitasking abilities
Excellent communication skills with a customer-first mindset
Comfort using technology and CRM/scheduling software (we’ll train you!)
Ability to think ahead, solve problems, and stay calm under pressure
A team player who thrives in a fast-paced environment

Responsibilities

Schedule and confirm appointments for Sales, Production, and Service teams
Maintain full calendars by actively monitoring availability and filling open spots
Communicate with homeowners to confirm appointment details, reschedule when needed, and answer questions
Coordinate internally with department managers and field staff to ensure job readiness and team alignment
Update the CRM with accurate, real-time scheduling information
Prioritize urgency, geography, and resource availability to maximize team efficiency
Proactively identify and resolve scheduling conflicts or last-minute changes