Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services.
Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as PC, Copiers, Multifunction Devices, Imaging & Mail Equipment
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
Handles formal contact with the customer on a daily basis
Responsible for effective implementation and management of RICOH Service Excellence Programs
Understands how to operate the required equipment/software efficiently to achieve service level agreements
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required
May include interaction with contracted vendors, facility management, and occupants
May be responsible for office-supply inventory re-ordering
May be responsible for conference room coordination and A/V equipment resource management
Maintains positive internal working relationships with all department employees by communicating in a professional manner
Collects and provides data to assigned leadership and customer; may include completing monthly reports to customers with support from assigned leadership
Ensures financial responsibilities are met
Performs other duties as assigned
High school diploma or GED
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year customer-facing work experience required
Demonstrated knowledge and understanding of technology