Office Coordinator

MY HAPPY PLACE HOME CARE LLC

9d • $17 • Onsite

About The Position

My Happy Place Home Care is a non-medical home care agency serving families across the Upstate of South Carolina. We help seniors stay safe and independent at home through consistent caregivers, clear communication, and reliable service.

The Office Coordinator is the operational backbone of our agency. You will be responsible for keeping the office running smoothly — from scheduling caregivers and handling call-outs, to answering phones and communicating with families. This role requires someone who is organized, reliable, calm under pressure, and genuinely cares about serving others.

If you thrive in a fast-paced environment, can juggle multiple priorities, and want to make a real difference in people's lives, this is the job for you.

Requirements

• High school diploma or equivalent
• 1+ years of office, customer service, or scheduling experience — OR demonstrated reliability and strong phone skills
• Strong phone communication skills — professional, warm, and clear
• Ability to multitask and stay calm under pressure
• Highly organized with strong attention to detail
• Reliable transportation and ability to work in-office daily
• Computer proficiency (training on AxisCare provided)

Responsibilities

• Build and manage the weekly caregiver schedule
• Match caregivers to clients based on skills, personality, and location
• Handle call-outs quickly — find replacement coverage and notify families
• Monitor open shifts and work to fill them daily
• Ensure scheduling accuracy in AxisCare
• Review EVV exception report daily
• Research and correct all exceptions same day
• Contact caregivers to resolve clock-in/clock-out issues
• Verify all visits are clean before end of day
• Track all client NSV due dates daily
• Coordinate with RN to schedule supervisory visits before deadlines
• Confirm visit times with clients and families
• Update tracking system with completed visits
• Answer all incoming calls professionally and warmly
• Route calls appropriately when needed
• Serve as the main point of contact for caregivers
• Communicate schedule changes, expectations, and updates
• Help caregivers feel supported so they stay and succeed
• Communicate proactively with families about schedules, changes, and updates
• Maintain all physical client and caregiver files
• Keep the office organized and running efficiently
• Document everything accurately
• Support the team with administrative tasks as needed

Benefits

• Paid Time offered After 1 Full Yr of employment
• Paid holidays offered After 6 Months of employment
• Opportunity for growth as the company grows
• Make a real impact helping seniors and families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED