Office Coordinator - Honeoye Family Practice

UR Medicine Thompson Health•Honeoye, NY

2d•$19 - $25

About The Position

Under the direction of the Practice Manager, the Office Coordinator takes on the dual role of secretarial lead and clinical secretary for assigned Thompson practices. Coordinates PTO for clerical staff ensuring desk coverage. Provides supervisory back-up for non-assigned secretarial staff as needed. Establishes and maintains working relationships with all management staff and other FFTH staff. The Office Coordinator plays a vital role in assuring whole patient care is made available to each individual via overseeing workflow that includes the following, and personally performing the following: answering phones, convenient appointment scheduling, accurate and timely referrals and prior authorizations, verifying eligibility as well as understanding, interpreting and applying multiple insurance benefits in their application to specific patients. The Office Coordinator will input, classify and manage documentation in the office's electronic medical record (EMR) system. The Office Coordinator will assist in, and perform diverse tasks required to maintain an efficient and organized office. They will actively support physicians and nurses and be an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

Requirements

Secretarial experience required
Medical background is required
Computer knowledge and skills including but not limited to Microsoft Word required
High School Diploma or GED required
Medical terminology required
2 to 3 years of previous secretary/clerical medical office experience required
Computer knowledge and skills including but not limited to Outlook and Microsoft Office required

Nice To Haves

Office Coordinator experience is preferred
Medical Administrative certification preferred
Associates Degree preferred
ICD-10/CPT coding experience preferred
2 to 3 years a office coordinator experience preferred
Strong EMR experience preferred
Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in a practice setting is strongly preferred

Responsibilities

Coordinates PTO for clerical staff ensuring desk coverage
Provides supervisory back-up for non-assigned secretarial staff as needed
Establishes and maintains working relationships with all management staff and other FFTH staff
Answering phones
Convenient appointment scheduling
Accurate and timely referrals and prior authorizations
Verifying eligibility
Understanding, interpreting and applying multiple insurance benefits in their application to specific patients
Input, classify and manage documentation in the office's electronic medical record (EMR) system
Assist in, and perform diverse tasks required to maintain an efficient and organized office
Actively support physicians and nurses
Be an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients