K-8: Office Coordinator

KIPP•Boston, MA

13d•$50,000 - $65,000

About The Position

KIPP Academy Boston Charter School is looking for an Office Coordinator (OC) who will be responsible for assisting the operations team in the day-to-day operations of the school. The OC will have a significant role in ensuring efficient office operations while providing exemplary customer service. In addition to maintaining the school’s administrative systems and routines, the OC functions as a contact person for the school’s community including students, teachers, families, trustees, donors, and visitors. They will help maintain the school culture centered on our region’s core values and help amplify our children’s potential by creating a school experience that affirms, values, and challenges students each day. We seek to create a professional and authentic environment of joy, excellence, care, and community where educators can make long-term transformative outcomes for students. This role requires consistent and reliable demonstration of the following essential job functions and key responsibilities:

Requirements

Deep alignment with KIPP MA’s mission and values, including the unwavering belief in the high potential of all students
Commitment to working and engaging as part of a team
2 years of customer service experience, preferably in a school setting
Bilingual (Spanish/English) required
Excellent organizational skills
Excellent verbal and written skills
Excellent computer skills, including Microsoft Office (PowerPoint, Excel, Outlook) and Google Suite
A passion for working in a school setting and a passion for the mission of KIPP MA
Dedication to helping children grow and learn
Pass Criminal Background Checks

Nice To Haves

Associate’s degree strongly preferred
Proven track record of exemplary customer service
Experience working with Student Information Systems strongly preferred

Responsibilities

Handle the school’s main office duties (incoming calls, faxes, copy machines, files, mail, and deliveries, etc.)
Assist with the coordination of parent requests for student early dismissal and transportation changes to ensure that the proper dismissal process is followed.
Welcome and direct visitors as needed and assure the proper check-in process is followed
Deliver and respond to parent messages within 24 hours and check voicemails daily.
Maintain accurate attendance records and input tardies/excused absences daily.
Maintain the completeness and accuracy of all student records
Maintain and update student data and information via the Student Information System
Support the operations team with any additional student reporting or paperwork
Serve as the Student Information System coordinator and point person for support.
Process student enrollment and registration; communicate with the Director of School Operations regarding student withdrawals
Expedite all inbound and outbound record transfers and requests
Maintain communication systems with families, acting as parent/community liaison (phone, email, in-person)
Assist staff in the preparation of any parent newsletters and notices
Maintain all school postings and newsletters on site
Deliver mass phone, email and/or text messages to families as needed
Support with language translations as needed
Support the Office Manager with incoming applications and enrollment paperwork
Assist with student recruitment efforts
Assist in lottery preparation, as needed
Assist with New Student/Parent Orientation (scheduling, enrollment packets, leading small groups)
Manage files for all new incoming students
Ensure office materials are organized, stored neatly, and remain accessible to students/staff/parents, as needed
Ensure that the overall office is clean and creates a warm and welcoming environment
Assist the school nurse in ensuring 100% of students return all applicable health paperwork
Assist the school nurse in family follow-up as needed
Embody KIPP MA’s Code of Conduct by acting with integrity, leading with humanity, centering self-awareness and critical consciousness, taking personal responsibility, and engaging productively
Participate and engage in regional professional development and community events as required
Demonstrated ability to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, and make reasonable judgments and decisions in a timely manner in accordance with the needs of the school
Self-awareness, flexibility and emotional intelligence to navigate a setting with students, families, and visitors who may express diverse needs
The consistent use of interpersonal and self-management skills to effectively support behavioral and emotional needs of students and guests to ensure a safe and inclusive environment, as well as build relationships and manage conflict with students, staff, and caregivers
Effective communication skills to perform assigned duties and to meaningfully exchange information with students, staff, families and others in person, through written communication, in front of groups, and on virtual platforms
Physical mobility to move self in various positions in order to execute duties effectively, which may include kneeling, walking, pushing/pulling, squatting, twisting, turning, bending, stooping and reaching overhead
Physical strength sufficient to periodically lift and/or carry 20 pounds of materials or supplies and to physically restrain a student to keep from harming themself and/or others in an emergency situation
Manual dexterity sufficient to perform repetitive hand/wrist/arm motions and to operate a computer and office equipment