Office Coordinator - PT ( Trinity Tower )

Trinity Health • South Bend, IN

4d

About The Position

The primary purpose of the Office Coordinator is to assume responsibility for the business office functions of the community, under the supervision of the Housing Manager/Designee. ESSENTIAL FUNCTIONS 1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors, practices, and decisions. 2. Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents, visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community. 3. Execute assignments in a culture that is shared and collaborative across all divisions within TSLC. 4. Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors. Follow work assignments, and/or work schedules in completing and preforming your assigned tasks. 5. Promote and maintain collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus and resolving conflicts. 6. Maintains a working knowledge of applicable Federal, State and local laws and regulations, THSC Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. 7. In light of a disaster will know your disaster recovery, crisis management and business continuity plans and act within your role that is developed within the business continuity plan. Which may include working at another location, remotely from home, and maintain constant contact with key personnel. 8. Processes all rental applications in accordance with the community’s Tenant Selection Plan and HUD/THSC polices and guidelines. 9. Approve or decline applicants based on the community’s program eligibility criteria. 10. Maintains a viable waitlist for the community. 11. Prepares all forms and paperwork for the certification/recertification process in accordance with HUD/THSC policy, procedures and regulations. 12. Schedules and conducts interviews with applicants/residents to complete paperwork for the certifications/recertifications. 13. Completes screening for all applicants (i.e. credit check/criminal background and registered sex offender). 14. Maintains and updates file systems for resident files, certification, recertifications and newcomer packets. 15. Generates work orders for repairs in the units.

Requirements

• High School Diploma or equivalent
• Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgement.
• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required. Able to communicate effectively with individuals and groups representing diverse perspectives.
• Possesses a high degree of personal accountability, responsibility and independent decision-making abilities with the skills to interpret programs, goals, objectives, policies and procedures of the organization in line with mission, vision, and philosophy of THSC.
• Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem-solving skills.
• Ability to research, analyze and assimilate information from various on-site or virtual sources based on technical and experience-based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload.

Responsibilities

• Processes all rental applications in accordance with the community’s Tenant Selection Plan and HUD/THSC polices and guidelines.
• Approve or decline applicants based on the community’s program eligibility criteria.
• Maintains a viable waitlist for the community.
• Prepares all forms and paperwork for the certification/recertification process in accordance with HUD/THSC policy, procedures and regulations.
• Schedules and conducts interviews with applicants/residents to complete paperwork for the certifications/recertifications.
• Completes screening for all applicants (i.e. credit check/criminal background and registered sex offender).
• Maintains and updates file systems for resident files, certification, recertifications and newcomer packets.
• Generates work orders for repairs in the units.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED