OFFICE COORDINATOR - SPANISH SPEAKING

State of Illinois•Chicago, IL

8d•$4,128 - $5,450

About The Position

The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a motivated candidate to serve as an Office Coordinator assigned to our Southern Region. Under the direction of the Clerical Supervisor, this position will analyze child support accounts receivables, keyboards letters, forms, records, and other documents relative to income withholding operations related to the Southern Region. Translates information into Spanish for people who cannot read or speak English. The ideal candidate will have strong knowledge of office practices, procedures, and programs with the ability to follow written and verbal instructions. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college, orcompletion of high school and two (2) years of related office experience, or two (2) years of independent business experience.
Requires the ability to keyboard at 30 WPM
Requires the ability to speak and write Spanish at a colloquial skill level
This position requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
Requires the ability to utilize and maintain state issued equipment such as a laptop
Requires ability to travel in the performance of duties, with overnight stays as appropriate
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Responsibilities

Under direction, performs complex and services procedures to achieve the service of income withholding orders or to otherwise dispose of delinquency referrals
Reviews and analyzes accounts through the comparison of Healthcare & Family Services (HFS) computer records and Clerk of the Court payment records to determine correct delinquency referrals
Gathers information and issues notices of delinquency to responsible relative whose accounts meet established delinquency guidelines.
Gathers information and issues referrals for accounts in need of adjustment to designated accounting staff and referrals for cases in need of legal action to attorneys for Child Support Specialists
Translates information into Spanish for people who cannot read or speak English
Keyboards letters, forms, records and other documents relative to income withholding operations
Establishes and monitors tracking procedures to monitor status of notices of delinquency, income withholding, and other work in progress
Performs other duties as required which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)