Office Coordinator - Patient Registration

Titus Regional Medical Center•Mount Pleasant, TX

23h•Onsite

About The Position

The Office Coordinator assumes responsibility for the smooth and effective operations of the clerical, billing, admission/registration, and patient scheduling aspects of the clinic, including financial tracking of revenues.

Requirements

Five years’ experience in a medical work environment preferred.

Nice To Haves

Associate degree in business administration/systems or previous office administration experience preferred.
Computer literacy and positive interpersonal relationship skills preferred.

Responsibilities

Schedules patient appointments on a rotational basis for physician assignment, based on insurance participation, medical staff by-laws restrictions, and physician preference.
Makes appointment confirmation calls to patients one day prior to scheduled appointment.
Tracks cancelled appointments and reschedules patients.
Coordinate with Center leadership to maximize daily patient census
Greet patients and other visitors, answer and route calls to appropriate staff
Answers the phone promptly (within 3 rings) in a positive, professional manner.
Arranges for all follow-up tests/procedures for patients as required.
Coordinates billing program with hospital.
Enters all patient/client demographics, charges, and insurance information with a minimum of 98% accuracy.
Reconciles charges daily by utilizing the daily charge entry report.
Ensures that all necessary chart forms are on the charts for the patient visits.
Ensures timely completion of the chart per hospital policy in order for it to be sent to medical records.
Enters database information accurately within 24 hours of patient visit in the absence of the data coordinator.
Verifies insurance coverage and advises all patients of the therapy, tests, and procedures covered by the payer source.
Maintains and completes assigned reports (telephone log, hospital budget variance, ancillary services) and delivers to Program Director by the 3rd working day of each month.
Adheres to and follows all patient experience initiatives.
Reports to and departs from work on time and as scheduled.
Performs other duties as assigned.
Must be able to deal with stress while maintaining composure.
Solution driven. Collaborates with clinical manager, program director, and clinic staff to initiate timely and effective action plans.
Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).