Office Coordinator III

Syracuse University-posted 11 days ago
Full-time • Mid Level
Syracuse, NY
Educational Services
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The Office Coordinator serves as an integral part of the staff and student team supporting new undergraduate students' orientation and transition to Syracuse University. This professional will provide administrative and budgetary support to New Student Programs. This staff member has primary responsibility for front-line support of emails and phone calls for the department's large constituency of students, family members, and campus community members. The Office Coordinator has responsibilities related to the processing, monitoring, and reconciliation of operating and co-curricular funds associated with New Student Orientation, Welcome Week and Transition Programming in the department. This position requires an individual that can maintain confidentiality, interact with campus partners, students and families, and have extraordinary written and interpersonal communication skills, with a very fine-tuned attention to detail.

  • Processes, monitors, and reconciles expenses and income associated with the department's budget, managing over $1 million dollars in funds in operating and co-curricular budgets. This includes paying invoices, ordering office supplies, equipment and services, as well as other expenses that impact the office budget. In addition, manages all budgets related to Welcome Week, New Student Orientation, and transition initiatives.
  • Manages front-line departmental response to student and family inquiries via phone (over 5000 calls annually) and email (over 3,000 annually), serving over 4000 new students annually as well as parents and family members of all undergraduate Syracuse University students.
  • Provides problem solving assistance to students and families and, when needed, uses skills in navigating University resources and procedures in order to refer to appropriate departments for assistance.
  • Provides administrative support to the department, scheduling meetings with campus partners (examples include departments within Admissions, Student Experience, Academic Affairs and Auxiliary Services), taking meeting minutes, departmental record management and telecommunications need.
  • Oversee the reservation of event space (over 100 annually), collaborates with venue management, and contracts vendors as assigned as part of the planning and implementation of events as part of New Student Orientation and Welcome Week.
  • Support the daily operations of New Student Programs by opening and closing the office, greeting visitors, and providing training and support for student employees' office duties.
  • Associate's degree or equivalent practical experience; bachelor's preferred.
  • 5+ years of full-time administrative experience, preferably within a college or university setting.
  • Background in budget management is required.
  • Written and oral communication skills.
  • Strong attention to detail is required.
  • Strong problem solving skills is required.
  • Professional and personable.
  • Ability to maintain confidential information.
  • Ability to multi-task.
  • PeopleSoft and DataInsights experience preferred.
  • Microsoft Office, with proficiency in Excel and Teams preferred.
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