OFFICE COORDINATOR II COMMUNITY PSYCHIATRY

University of Maryland • Baltimore, MD

388d • $42,411 - $49,275

About The Position

The Administrative Support role at UMMC involves performing various administrative functions to support the clinical program, including front desk duties, EPIC-related tasks, financial responsibilities, and operational support. The position requires effective communication and organizational skills to ensure smooth operations and excellent customer service in a healthcare setting.

Requirements

• High School Diploma or equivalent (GED) is required.
• At least two years of experience in a healthcare setting is required.
• Four years of general clerical and/or administrative experience is preferred.
• Proficiency with registration and scheduling software is required.
• Knowledge of health insurance including Medical Assistance and Medicare is preferred.
• PC literate with proficiency in Microsoft Office Suite and Internet.

Nice To Haves

• Knowledge of health insurance processes and regulations.
• Experience with EPIC software and healthcare administration.

Responsibilities

• Greet clients and visitors at the front desk and follow EPIC procedures for client registration.
• Inform clinical staff of client arrivals and monitor activities in the waiting area.
• Collect and verify accurate demographic and insurance information for client registration.
• Schedule, cancel, and reschedule appointments as needed, including pre-scheduled and walk-in appointments.
• Act as a receptionist, managing a multi-line phone system and responding to calls.
• Perform routine clerical duties such as photocopying, filing, and maintaining records.
• Assist with IT-related issues and submit tickets for technical support when necessary.
• Maintain inventory of supplies and reconcile deliveries with orders.
• Prepare lab request forms and manage specimen pick-up processes.
• Assist in managing fleet vehicles and related documentation when applicable.
• Process billing service tickets and maintain financial records as required.

Benefits

• Competitive pay range of $20.39-$23.69 per hour.
• Eligible for shift differential compensation.
• Access to the 2024-2025 UMMS Benefits Guide.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED