DOC LINCOLN CC OFFICE COORDINATOR - GRIEVANCE
About The Position
Provides a general review of initial incoming grievances for indications of Prison Rape Elimination Act (PREA), Americans with Disabilities Act (ADA) or concerns of imminent danger. Serves as unit secretary providing specialized office support functions. Receives and directs phone calls and messages to Clinical Services staff. Copies and distributes grievances, correspondence, memoranda and other reports in an accurate and timely manner. Serves as a member of the internal facility review team, conducting facility reviews in an accurate and timely manner. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Requirements
- Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college. OR Requires completion of high school and two (2) years of related office experience. OR Requires two (2) years of independent business experience.
- Requires ability to keyboard accurately 30 words per minute.
- Requires ability to pass the IDOC/IDJJ background check.
- Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited.
- Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.
- Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department.
Nice To Haves
- Prefers at least one (1) year of working experience dealing with grievances at the workplace.
- Prefers at least one (1) year of working experience gathering information for report preparation.
- Prefers at least one (1) year of working experience responding to inquiries from higher level staff and the public.
- Prefers at least one (1) year of working experience using computer systems.
- Prefers at least one (1) year of working experience organizing and filing paperwork.
Responsibilities
- Provides a general review of initial incoming grievances for indications of Prison Rape Elimination Act (PREA), Americans with Disabilities Act (ADA) or concerns of imminent danger.
- Serves as unit secretary providing specialized office support functions.
- Receives and directs phone calls and messages to Clinical Services staff.
- Copies and distributes grievances, correspondence, memoranda and other reports in an accurate and timely manner.
- Serves as a member of the internal facility review team, conducting facility reviews in an accurate and timely manner.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- Flexible work schedule in some program areas (Flex time and Hybrid options)
- Health, Life, Vision and Dental Insurance
- 12 weeks paid maternity/paternity leave
- Pension Plan - Vesting at 10 years for Tier II
- Full 20-year retirement awards free health insurance during retirement
- Deferred compensation and other pre-tax benefits programs
- Paid state holidays: 13 - 14 day annually
- 3 paid Personal Business days annually
- 12 paid Sick days annually (Sick days carry over year to year)
- 10 - 25 Paid Vacation days annually (10 days beginning at year 1 employment)
- Personal, Sick and Vacation rates modified for 12-hour work schedules (As applicable)
- Employee Assistance Program and/or Mental Health resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
251-500 employees
