Office Coordinator/Front Desk, Full-Time - Pawtucket

Spaulding Rehabilitation Hospital • Pawtucket, RI

406d

About The Position

The Office Coordinator/Front Desk position at Spaulding Rehabilitation involves overseeing outpatient registration services and scheduling, ensuring a customer service-oriented approach. The role includes coordinating patient intake, verifying insurance coverage, and supporting front office staff while maintaining effective communication and administrative duties.

Requirements

• High school graduate required; Associate's degree preferred.
• Two years of experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
• Computer proficiency required, with Microsoft Office applications preferred.

Nice To Haves

• Highly developed communication and interpersonal skills, especially with diverse populations.
• Ability to work independently and as part of a team.
• Anticipate challenges and develop strategies to address them.
• High level of service delivery with initiative and ability to prioritize work.
• Attention to detail.

Responsibilities

• Oversee outpatient registration service and scheduling of patients.
• Coordinate demographic and insurance intake, computerized registration, and scheduling.
• Verify insurance coverage for patients with a customer service focus.
• Orient patients to the center and coordinate additional services as needed.
• Answer phones and assist customers, fulfilling cross-trained responsibilities.
• Maintain daily scheduling status and address potential problems with corrective actions.
• Complete patient pre-registration, registration, and insurance verification per center standards.
• Greet patients, assist them, and notify appropriate staff of patient arrivals.
• Perform administrative duties such as answering phones, confirming appointments, and handling mail.
• Set up, maintain, and discharge medical records in a timely manner.
• Process monthly patient satisfaction questionnaires according to center standards.
• Record insurance approvals and documentation in the medical record and computer system.
• Enter and reconcile therapy charges as assigned.
• Complete additional department or organizational activities as per established objectives.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED