Office Coordinator Float

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Schedule: This is a float position that would be onsite mainly at Mass General Hospital and Brigham and Women's Hospital. The Occupational Health Office Coordinator (OC) reports into the Office Manager for the Occupational Health Clinic. The OC is being responsible for providing daily support for the administrative operations and functions in the clinic. The OC supports patient scheduling and the general administrative support for Occupational Health and related Workers’ Comp workflows, including data entry and storage of clinical data in appropriate applications, providing front-desk coverage which includes: answering phone calls, greeting and checking-in customers, scheduling appointments and additional front-desk related activities. The OC will also be assigned other administrative functions that support the overall clinical operation of the OH clinic in a seamless and efficient manner. Additionally, the office coordinator may be asked to support department workflows at an Enterprise level as required. The OC must be detail-oriented and able to work independently in an organized fashion, while managing multiple job demands. Works collaboratively with other administrative and clinical co-workers and functions as a productive team member. Must be able to develop a thorough knowledge of office procedures and policies. Must have working knowledge of Microsoft Office Products and able to learn other windows-based programs.

Requirements

Strong computer skills and strong knowledge of Word, Excel, and Outlook. Ability to work independently. Effective communication skills. Excellent customer service skills. Ability to function in a stressful environment and work effectively under pressure.
Detail oriented
Strong customer service skills
Solid oral and written communication skills
At least one year of experience in administrative services strongly preferred.
High school diploma required.
English language proficiency

Nice To Haves

Knowledge of Epic and other electronic-based clinical systems a plus
Associates degree preferred.

Responsibilities

Answers telephone calls, manages correspondence both e-mailed and faxed
Maintains health records including electronic filing, scanning documents into multiple databases, obtaining archived records, able to retrieve information as needed, and pull computer information for clinic staff use.
Enters data and retrieves information into/from multiple databases including electronic health record, and PeopleSoft
Follows HIPAA guidelines for the management of patient privacy and confidentiality including ensuring consent forms are completed before releasing or obtaining any records
Consistently maintains courteous, helpful, caring, and professional manner with all interactions with both internal and external customers.
Greets, checks-in, and aids customers from physicians and senior leadership to front line employees and internal colleagues with equal professionalism
Answers inquires and responds to requests within the scope of responsibilities and refers inquires to clinicians as needed.
Makes appts as requested from customers, HR, and all staff
Contact customers with follow up appointments after vaccinations or lab work results
Communicates and relays messages to clinical staff in an accurate and timely manner
Support new hire activities at an Enterprise level as needed using the new hire portal, as required
Meets deadlines and follow through on assigned projects
Support administrative activities related to Workers’ Comp as directed
Must be able to reprioritize according to the needs of a busy setting and juggle multiple priorities
Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties as assigned