Office Coordinator Clerical
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About The Position
The Office Coordinator at Cleveland Clinic's Martin Health at St. Lucie West plays a crucial role in providing high-quality customer service to patients, families, visitors, and caregivers. This position is designed for individuals who are eager to build a career in a healthcare environment that emphasizes career growth, learning opportunities, and employee wellness. The Office Coordinator will work during the day from 8:00 am to 5:00 pm, facilitating patient access to medical services through direct appointment scheduling and acting as a liaison between patients and various medical departments. In this role, the Office Coordinator will be responsible for resolving patient issues in a professional and timely manner, ensuring that all correspondence is error-free. The position also involves managing calendars, arranging meetings and travel, and ensuring that all necessary forms are completed accurately. The Office Coordinator will play a vital role in rescheduling patients due to physician absences and will be responsible for verifying and updating patient demographics and insurance information. Additionally, the Office Coordinator will order supplies efficiently, identify patient needs for referrals or authorizations, and gather necessary information such as primary care providers and referring physicians before entering requests into the referral module. The role requires meticulous attention to detail, especially in ensuring that same-day appointments and inpatient admissions are communicated effectively and that surgery packets are completed and delivered promptly. This position is ideal for someone with a strong background in clerical work and customer service, who is looking to contribute to a team dedicated to creating the best outcomes for patients.
