As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. JOB SUMMARY Internally, we refer to the Office Clerk as a Support Specialist. The Support Specialist is a professional individual responsible for providing excellent service and support to insurance producers and customers. This individual will contribute to the achievement of the corporate goals relating to growth, profit, renewal retention, and provide superior service to our customers. Duties include but are not limited to providing superior customer service to our customers by processing email inquiries related to policy administration. The inquiries include member enrollments, change requests, cancellations and sending electronic fulfillment kits according to established quality and turn-around-time expectations. This position will interface with the sales department, account services team, and producers regularly to communicate status and/or completion of tasks.