Office Clerk

Mid Michigan Community Action Agency • Muskegon, MI

12d • $17

About The Position

General Responsibilities

Provide administrative secretarial duties and tasks.
Protect the privacy of customers and hold in confidence all information obtained in the course of service.
Provide quality professional customer service at all times.

Essential Duties and Responsibilities

Greet visitors or walk-ins, secure necessary information to refer them to appropriate staff or programs.
Handle multi-telephone system calls and route the calls to appropriate staff.
Complete or collect all required program documentation with accuracy, consistency, and compliance.
Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
Travel throughout service area as needed.
Perform other duties as assigned.

Requirements

• Must possess a minimum of a High School diploma or equivalent.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
• Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)
• Demonstrated communication skills both oral and written.
• Must be highly organized and people oriented.
• Successful clearance of DHHS Central Registry and criminal history record check.
• Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.
• Must comply with Agency smoke free and drug free policies.
• Understand the importance of daily work attendance.

Nice To Haves

• Experience in human services, specifically with low-income populations, preferred.

Responsibilities

• Provide administrative secretarial duties and tasks.
• Protect the privacy of customers and hold in confidence all information obtained in the course of service.
• Provide quality professional customer service at all times.
• Greet visitors or walk-ins, secure necessary information to refer them to appropriate staff or programs.
• Handle multi-telephone system calls and route the calls to appropriate staff.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED