OFFICE AUTOMATION SPECIALIST II - 73000832
About The Position
If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: The Office Automation Specialist II provides operational support for production scheduling and automated batch processing within the Department of Revenue. This role assists the Operations Analyst II by monitoring and maintaining production jobs using the OpCon automated scheduler, tracking job performance and failures in Cherwell, and maintaining production documentation and form libraries. The incumbent collaborates with program teams to troubleshoot issues, ensures timely completion of production tasks, and provides prompt, professional service to internal and external customers.
Requirements
- Two (2) years of data processing experience
- Two (2) years of customer service experience
Nice To Haves
- Mission essential experience in a disaster recovery environment
- Experience providing on-call support
- Ability to work alternate hours
Responsibilities
- provides operational support for production scheduling and automated batch processing
- assists the Operations Analyst II by monitoring and maintaining production jobs using the OpCon automated scheduler
- tracking job performance and failures in Cherwell
- maintaining production documentation and form libraries
- collaborates with program teams to troubleshoot issues
- ensures timely completion of production tasks
- provides prompt, professional service to internal and external customers
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
