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DEP's Office of Technology and Information Services (OTIS) is currently recruiting for an Office Automation Specialist II position. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers. Employees of OTIS are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, acting in a responsive, professional, and courteous manner at all times with the employees, customers, and public we serve, as well as performing related work as needed and specified to carry out the goals of the agency.