Office Associate - Transportation Services

University of Wyoming • Laramie, WY

8h • Onsite

About The Position

Oversee personnel and daily operations of the Transportation Services customer service office.
This position has been deemed essential as addressed in the University of Wyoming’s Employee Handbook. Employees in essential positions may be required to work during emergency closures and winter closure based on the nature of their job duties and the reasons for the closure.
This position involves on-call status.

Requirements

• High School Diploma or GED or equivalent combination of education and experience.
• 2 years progressively responsible work-related experience
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.

Nice To Haves

• Strong customer services skills
• Strong knowledge of Microsoft Office Suite
• Strong problem-solving skills
• Strong time management and organizational skills
• Strong written, verbal, and interpersonal communication skills
• Supervisory experience
• Experience training employees
• Personnel and resource scheduling experience
• Ability to multitask with strong attention to detail
• Ability to work independently with limited supervision
• Ability to work in a professional team environment
• Ability to remain calm in difficult or stressful situations
• Experience handling confidential information
• Knowledge/experience with parking regulations and processes
• Cash, check, and credit card handling and reconciliation experience.

Responsibilities

• Supervise Front Desk Assistants (FDAs). Responsibilities include hiring, training, scheduling, task assignment, performance monitoring, and, when necessary, disciplinary actions or terminations.
• Oversee/provide operation of the customer-facing office by providing general receptionist duties, high quality customer service, car rental reservations, vehicle check-out/in, parking permit/citation sales, radio dispatch, prepare citation appeals, and maintain supplies and inventory.
• Utilize and maintain software and databases. Provide data entry; registered owners, customer accounts, and billing information. Assist in maintaining parking permit system set-up.
• Supervise/provide accounting duties by processing payments, corrections, refunds, reconciliation, deposits, manage payment plans, process payroll deductions, and manage 3rd party collections. Work with accounting team to prepare invoices and collect payments.
• Perform administrative tasks and projects. Analyze, process and maintain information as required.
• Prepare complex reports regarding personnel staffing and budgetary requests for personnel, supplies and equipment; perform associated analysis and interpretations.
• May perform a variety of marketing, public relations, special events, projects, and tasks.
• Provide training regarding department and University procedures; may provide computer application(s)/procedures training.
• Research problems and provide resolution(s).
• Act as liaison to Director in the absence of Assistant Director.
• Support other areas of the department as needed; prep car rental vehicles, assist with vehicle immobilization, etc.
• May assist with departmental budget planning process including research and provide/prepare financial reports.
• Assist with revision of forms and office procedures.
• All other duties as assigned.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED