Office Associate - Per Diem

Children's Clinics for Rehabilitative Services•Tucson, AZ

2d•Onsite

About The Position

This position is responsible for fostering and maintaining excellent customer service. Check in and check out patients, schedule appointments, create and update patient records and insurance information. Answer and route phone calls accurately and in a professional manner. Complete insurance verification timely, submit self-pay requests and reconcile payment collection daily.

Requirements

Education: High School Diploma or General Education Degree (GED) required
Proficiency in touch-typing with minimal errors: Ability to perform basic computer competency skills in various software applications
Proficiency in Practice Management System; Ability to enter or retrieve data from electronic health record
Proficiency in Microsoft Office Suite and relevant software skills
Knowledge of scheduling (i.e., understand schedule parameters, required time intervals and patient needs)
Knowledge of health insurance and insurance verification process
Ability to multitask and prioritize in a busy office environment with multiple interruptions and prioritize multiple assignments and tasks.
Must be detailed oriented
Ability to communicate effectively in person, telephonically and in writing with patients, families and all levels of clinical staff
Ability to maintain confidentiality of patient, personnel, and corporate data
Ability to handle large volume of telephone calls, including the ability to take messages, provide accurate information and route calls appropriately
Skills in customer service and conflict management
Ability to maintain confidentiality of patient data consistent with HIPPA requirements
Ability to effectively manage time with a proven ability to meet deadlines; organization and attention to detail
Employees are required to maintain a current Arizona Department of Public Safety Level 1 Fingerprint Clearance Card.
Evidence of a current and valid fingerprint clearance card must be received to begin and maintain employment.

Nice To Haves

Customer service experience and/or related medical office experience preferred not required
Bilingual English/Spanish is preferred

Responsibilities

Greets internal and external customers in a professional manner.
Answer and screens telephone calls, takes messages and communicates urgent matters with clinical staff
Ensures timely patient check-in and check-out, schedules patient appointments.
Handles cash, patient payments, copays, and daily cash outs
Communicates and addresses delays with patient appointments.
Assists and/or escalates difficult patient concerns and issues
Updates all required patient information in the electronic health record to include patient demographics, insurance and PCP
Performs clerical and data entry duties with varying degrees of complexity, respective to the needs of the department (Behavioral Health, Primary Care, Rehab and Specialty). This includes forms and basic letters.
Prioritizes daily tasks and research pertinent data information needed to complete daily work assignments
Knowledge of insurance plans, ability to obtain insurance verifications using various methods and initiate prior authorizations as needed
Process internal and external referrals
Perform other duties as required and assigned