Office Associate

Office of the Illinois State Treasurer • Springfield, IL

1d • $49,092

About The Position

The Office Associate is a clerical position responsible for processing claims for Unclaimed Property and conducting all manner of communication needed to provide efficient services. It is the goal of this position to facilitate the return of unclaimed property to the rightful owners. Attendance is an essential function of this position.

Requirements

• Basic computer skills required.
• Strong working knowledge of Microsoft Office.
• High attention to detail and ability to work independently and as a team player in a deadline-oriented environment.
• Ability to listen and communicate effectively and understand policies and procedures.
• Strong organizational skills.
• Ability to maintain satisfactory working relationships and communicate effectively with all levels of staff and the public
• Associate degree desired; two (2) or more years related office experience, and two (2) years independent business experience; OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities to carry out the duties of the position.

Responsibilities

• Serves as initial contact for incoming telephone calls and handles calls as appropriate
• Completes data entry of new claim information
• Communicates with co-workers, private citizens or their legal representatives via telephone, written correspondence or in person concerning claim/report status and/or proper completion of claim requirements
• Research database for properties for inclusion in claim
• Receives, processes, and distributes incoming communication as needed, e.g., US mail, certified/express packages, faxes, email, and telephone messages
• Performs clerical functions; including but not limited to filing and letter preparation
• Reviews and indexes claims to closure
• Performs other duties as required or assigned which are reasonably related to the duties enumerated above

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees