OFFICE ASSOCIATE

State of Illinois•Champaign, IL

5d•Onsite

About The Position

This position involves performing complex and specialized clerical and office support tasks, including drafting and keyboarding materials, gathering information from various sources, and interpreting rules and regulations to review records and reports for compliance with legal requirements. The role also entails designing formats for statistical or technical data, proofreading documents containing legal and medical terminology, and serving as call center support by managing calls, directing visitors, answering inquiries, and screening communications. Additional responsibilities include coordinating office mail by sorting, distributing, and preparing mass mailings, as well as maintaining organized files of correspondence, memoranda, and related information. The position requires strong organizational skills, attention to detail, proficiency in office software, and effective communication with internal and external stakeholders to ensure compliance with legal and procedural standards.Illinois Guardianship and Advocacy Commission offers a robust benefit package including: Monday-Friday schedule Health, life, vision, and dental insurance Paid Parental leave Pension Plan Deferred Compensation, and other pre-tax benefit programs Employees earn (12) paid sick days annually (10-25) paid vacation days (based on years of service) Employees earn (3) paid personal days (pro-rated based on start date) (13-14) paid state holidays annually Work hours and schedule will be mutually agreed upon by supervisor during the onboarding process. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school and two years office experience.
Requires skill and ability to type accurately at 45 WPM.
Must successfully complete and pass fingerprinting and background check.

Nice To Haves

Prefers experience with excel spread sheets, data entry, and writing reports.
Prefers ability to prioritize work.
Prefers experience working on a call center or experience answering a large amount of phone calls.
Prefers ability to use commonly used manual and automated office equipment.
Prefers ability to work in a fast-paced environment.
Prefers ability to work independently and make effective use of time.
Prefers ability to communicate well with others including supervisors, staff, general public, and persons with disabilities.

Responsibilities

Conducts complex, specialized clerical office support duties.
Serves as call center staff for GAC.
Coordinates office mail.
Maintains files, establishes files of correspondence, memoranda, and other information.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.