Office Associate II

State of Maine • Augusta, ME

5d • $18 - $25

About The Position

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Department of Labor - Office of the Commissioner Job Class Code: 6542 Grade: 13/Administrative Services Salary: $17.69-$25.47/Hour Salary includes 2.25% Stipend Location: Augusta Opening Date: March 13, 2026 Closing Date: March 27, 2026 Do you have a passion for helping people? Are you a natural problem-solver with exceptional time management and customer service skills? And do you possess a strong command of Microsoft excel? If so, then the Maine Department of Labor’s dynamic Customer Service Unit needs you. We are seeking a talented individual to join our team and serve as one of the primary communication links between members of the public and the Maine Department of Labor, as well as handle administrative duties and assist various bureaus within the department.

Requirements

• Excellent customer service skills
• The ability to multitask
• Excellent time management
• Ability to understand and communicate difficult or complex matters
• Ability to use discretion with sensitive matters and material
• Knowledge of advanced computer applications, particularly Excel
• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Nice To Haves

• A strong knowledge of advanced computer applications, particularly Excel.
• Experience providing information and guidance.
• Excellent communication and customer service skills.
• Familiarity with workforce development resources.
• Lived experience as or serving individuals underrepresented in the workforce.

Responsibilities

• The primary responsibilities are to answer the main line for the Maine Department of Labor and refer constituents to the appropriate Bureaus, or resources, for resolution to their inquiries.
• Greet walk-in visitors and constituents, identify their issues, answer their questions and/or refer them to the appropriate resources in state government.
• Manages, maintains, and Enters data information into various tracking spreadsheets.
• Performs special projects as they are assigned.
• Provides other administrative duties such as photocopying, preparing mail, receiving mail, and maintaining the Bureau of Labor Standards’ Labor Law poster and Video Libraries.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed