Office Assistant RMG
About The Position
Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. What you will do Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc. Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques. Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary. Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
Requirements
- High School Diploma or GED, Minimum (Required)
Nice To Haves
- 1 year Medical Office experience (Preferred)
Responsibilities
- Checking in and checking out patients
- Verifying insurance eligibility
- Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
- Greeting patients while answering multi-phone lines
- Scheduling/rescheduling appointments
- Creating/scheduling referrals
- Completing chart prep and providing information to and for the patients
- Ensuring all patients' registration and demographics information is correct and updated as needed
- Completing check-in and check-out in a timely manner
- Collecting payments from patients regarding appointments, forms, or past due balances
- Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
- Completing clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc
- Promoting the Riverside Care Difference through exceptional customer service
- Greeting all participants to the practice with immediate acknowledgment with eye contact and smile
- Managing patient expectations with clear explanations
- Using good telephone etiquette including 4-part greeting and 3 rings or less guideline
- Practicing warm transfer and proper on-hold techniques
- Maintaining referrals and insurance information
- Obtaining referrals or schedules referrals upon receipt from referring location
- Ensuring referrals are attached with an approved insurance authorization
- Obtaining insurance authorizations as necessary
- Recommending to practice manager any process improvements needed to improve quality of service
- Maintaining appearance and cleanliness of the reception area
- Actively engaging in team huddles and staff meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
