Office Assistant, Urology (2354)
About The Position
The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.
Requirements
- Customer service experience or training, required.
- Ability to communicate effectively in person and on the telephone
- Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
- Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information
- Ability to work in a fast paced environment; working efficiently and multitasking
- Compliance with all Privacy and Confidentiality Standards per Trinity’s policies
Nice To Haves
- Preferably six (6) months minimum Experience in a clerical or office setting preferred.
- Medical terminology knowledge, preferred.
- Experience with computer appointment software, preferred.
Responsibilities
- Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
- Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
- Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
- Maintain organized front-office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
- Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
- Provide cross-coverage in other reception or clinic areas to support continuity of operations during staff absences or high-volume periods.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
