Office Assistant Specialist - Billing

sjgov•Stockton, CA

About The Position

This examination is being given to fill 1 vacancy in the San Joaquin General Hospital and to establish an eligible list to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Provides specialized and complex information, including specific program-related information, to managers, patients, clients, outside agencies and others; researches difficult and complex issues; completes complex forms for the purpose of documenting specialized program-related information; searches for, receives and explains complex rules, regulations, policies, procedures and technical office operations; interprets and applies external laws, regulations, ordinances and policies as they relate to clerical/technical/financial functions; may issue complex documents; provides customer service in a calm, helpful and effective manner. Gathers, processes and maintains specialized and complex information related to departmental operations; asks in-depth questions of patients, clients, and others; identifies customer needs and seeks to match those needs with program services; codes, files and retrieves documents and records using various alphabetical, numerical, coded and computerized filing systems. Researches, compiles, maintains and processes statistical, financial and/or other numerical data to support specialized office functions; coordinates and/or performs routine work related to personnel, payroll, budgetary, purchasing, inventory, and/or other administrative functions; performs complex accounts payable/receivable and billing procedures, applying advanced knowledge of technical program requirements; maintains ledgers and accounts; enters data into worksheets; matches invoices with orders, reviewing and verifying for completeness, accuracy, and appropriateness as assigned; computes, collects and receipts monies and fees, including large sums; adjusts accounts within limits of authority; may develop and maintain spreadsheets and databases, either by hand or computer; maintains data and develops reports for budget purposes. Performs clerical/technical/financial case management, applying advanced knowledge of administrative, legal, financial and/or program-related requirements; researches, reviews, and resolves complex case issues; determines, maintains and tracks case information and status; identifies needed documents and/or actions; contacts and meets with clients, victims, parolees, patients and others to obtain forms/documents, arrange payments/services and help them meet obligations; may advocate on behalf of clients within limits of authority; coordinates case activities with managers, professional staff, and/or other work units as appropriate. Prepares a variety of difficult reports and documents requiring advanced knowledge of specialized subject matter including, but not limited to court orders, petitions, subpoenas, insurance claims, treatment authorization forms; reviews complex legal, custody, health care and other records to identify needed information; applies complex codes and requirements for reimbursement and other purposes. May perform secretarial duties for various staff including supervisors and/or professional staff; may supervise a very small number of clerical workers as an incidental duty; may train or review the work of others; may serve as a lead worker over a large group of office clerical/technical staff.

Requirements

Advanced office practices and procedures
Standard clerical accounting methods and practices
Principles of planning and organizing work
Methods of researching, gathering, organizing and reporting data
Personal computer systems and general office computer software
Public relations techniques
Advanced interviewing techniques
Advanced filing and record keeping systems
Complex correspondence and report formats
Arithmetical operations related to advanced clerical/technical/financial processes
Basic principles of training and supervision
Advanced cash handling procedures
Research, interpret and apply complex laws/regulations, court orders, program policies/procedures, and third-party rules/requirements related to specialized clerical activities
Evaluate and establish priorities
Gather, organize, input and maintain complex information, including financial or program-specific data
Provide/obtain detailed information to/from others, even in difficult situations
Utilize advanced office procedures and equipment
Follow complex oral and written procedures and directions
Establish and maintain effective working relationships with others
Communicate effectively with others
Write clearly and legibly
Perform advanced arithmetical operations
Lead or supervise others
One year of work at a level equal to or higher than Senior Office Assistant in San Joaquin County service which includes commercial, Medi-Cal and/or Medicare electronic billing and follow-up/collections for acute care billing.
Three years of experience performing Commercial, Medi-Cal and/or Medicare electronic billing and follow-up/collections for professional billing including at least one year functioning at a full journey level
Three years of general clerical, secretarial and or office technical experience including at least one year performing acute care hospital billing at a full-journey level.

Responsibilities

Provides specialized and complex information, including specific program-related information, to managers, patients, clients, outside agencies and others
Researches difficult and complex issues
Completes complex forms for the purpose of documenting specialized program-related information
Searches for, receives and explains complex rules, regulations, policies, procedures and technical office operations
Interprets and applies external laws, regulations, ordinances and policies as they relate to clerical/technical/financial functions
Gathers, processes and maintains specialized and complex information related to departmental operations
Asks in-depth questions of patients, clients, and others
Identifies customer needs and seeks to match those needs with program services
Codes, files and retrieves documents and records using various alphabetical, numerical, coded and computerized filing systems
Researches, compiles, maintains and processes statistical, financial and/or other numerical data to support specialized office functions
Coordinates and/or performs routine work related to personnel, payroll, budgetary, purchasing, inventory, and/or other administrative functions
Performs complex accounts payable/receivable and billing procedures, applying advanced knowledge of technical program requirements
Maintains ledgers and accounts
Enters data into worksheets
Matches invoices with orders, reviewing and verifying for completeness, accuracy, and appropriateness as assigned
Computes, collects and receipts monies and fees, including large sums
Adjusts accounts within limits of authority
May develop and maintain spreadsheets and databases, either by hand or computer
Maintains data and develops reports for budget purposes
Performs clerical/technical/financial case management, applying advanced knowledge of administrative, legal, financial and/or program-related requirements
Researches, reviews, and resolves complex case issues
Determines, maintains and tracks case information and status
Identifies needed documents and/or actions
Contacts and meets with clients, victims, parolees, patients and others to obtain forms/documents, arrange payments/services and help them meet obligations
May advocate on behalf of clients within limits of authority
Coordinates case activities with managers, professional staff, and/or other work units as appropriate
Prepares a variety of difficult reports and documents requiring advanced knowledge of specialized subject matter including, but not limited to court orders, petitions, subpoenas, insurance claims, treatment authorization forms
Reviews complex legal, custody, health care and other records to identify needed information
Applies complex codes and requirements for reimbursement and other purposes
May perform secretarial duties for various staff including supervisors and/or professional staff
May supervise a very small number of clerical workers as an incidental duty
May train or review the work of others
May serve as a lead worker over a large group of office clerical/technical staff

Benefits

Health Insurance: San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available.
Dental Insurance: The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense.
Vision Insurance: The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense.
Life Insurance: The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate.
125 Flexible Benefits Plan: This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit).
Retirement Plan: Employees of the County are covered by the County Retirement Law of 1937.
Deferred Compensation: The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available.
Vacation: Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.
Holidays: Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year.
Sick Leave: 12 working days of sick leave annually with unlimited accumulation.
Sick leave incentive: An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year.
Bereavement Leave: 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child.
Merit Salary Increase: New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.
Job Sharing: Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources.
Educational Reimbursement Program: Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.
Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.
School Activities: Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities.