Office Assistant RMG

Riverside Health System • Grafton, WV

110d

About The Position

The position involves checking in and checking out patients, verifying insurance eligibility, and maintaining patient registration by properly entering and updating patient demographics within the patient registration software. The role includes greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep, and providing information to and for the patients. The employee may be asked to float to other practices within the region providing support as needed.

Requirements

• High School Diploma or GED (Minimum Required)
• 1 year Medical Office experience (Preferred)

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments when necessary.
• Completes clerical chart prep and prepares visit-related documents.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees