Office Assistant, Outpatient Neurology- Newark

Christiana Care Health System • Newark, DE

372d

About The Position

ChristianaCare's Outpatient Neurology is looking to hire a Full Time Office Assistant to support the department at the Health Care Center in Newark, DE. The Office Assistant is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient.

Requirements

• High School Graduate or equivalent
• Experience in a medical office setting preferred

Responsibilities

• Schedules appointments with awareness of insurance, provider, and practice location
• Greets and interacts with patients in a professional manner to collect required demographic and financial information
• Processes/verifies referral information and eligibility for insurance reimbursement as needed
• Maintains confidentiality of workplace & patient information
• Collects payments according to insurance requirements
• Verifies insurance coverage & coordinates referrals
• Performs day-end reconciliation of appointments & payments received
• Answers all phone calls in a professional manner and relays accurate messages
• Puts messages into provider(s) and responds to messages from provider(s)
• Communicates with provider and staff through EMR
• Communicates with internal and external departments
• Performs other related duties as required.

Benefits

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12 week paid parental leave.
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees