Office Assistant - NYU Langone South Shore Neurologic Associates - Patchogue

NYU Langone Health • Patchogue, NY

89d • $54,165 - $54,165

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. We have an exciting opportunity to join our team as a Office Assistant - NYU Langone South Shore Neurologic Associates - Patchogue. In this role, the successful candidate is responsible for providing basic front-desk support for clinical intake operations. May be responsible for pre-authorizations and certifications with the exception of surgical procedures.

Requirements

• High School or equivalent
• Excellent organizational, interpersonal and verbal and written communications skills
• Strong customer service skills
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment
• Knowledge of Microsoft Office, database and internet applications
• Light, accurate keyboarding skills

Nice To Haves

• 6 months Physician practice office experience
• Knowledge of medical terminology
• Knowledge of EPIC Ambulatory

Responsibilities

• Performs other duties as assigned
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.)
• Screens telephone callers in pleasant and a professional manner; handles call; takes messages or directs caller to appropriate person or area
• Schedules routine appointments, follow-ups for visits and procedures that do not require or have already been pre-authorized
• Refers all inquiries regarding pre-authorizations/certifications to the appropriate person
• Responsible for collecting and completing any patient related documents
• Assists patient in enrolling in Patient Secure if necessary
• Responsible for daily confirmation of patient appointments, with appropriate notations in system
• Maintains schedule to ensure no gaps in scheduling system
• Responsible for patient check-in and check-out
• Gathers all patient demographic related data and materials from patients and/or their representatives
• Obtains insurance information (ID card, member group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure
• On subsequent visits, asks them to verify demographic info and makes any necessary edits
• Collects and asks patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
• Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff
• Responsible for collecting co-pays and any other balances owed to institution
• Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system
• Monitors intake work queue for timely intake completion
• Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information
• Assists patients who have a question regarding insurance coverage
• Refers patients who are in need of counsel on financial matters based on established criteria to the appropriate business office/contact
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff
• Types routine material such as forms and letters, envelopes, etc.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff
• Maintains confidentiality on matters to which they are privileged
• Maintains and receives files for area
• Completes filing in accordance with departmental procedures
• Sorts and distributes documents and forms for area section
• Distributes materials according to content of communications and departmental procedures
• Logs in materials with respect to time and data when applicable
• Processes incoming and outgoing documents
• Completes forms neatly
• Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures
• Maintains copy for files
• Faxes documents in accordance with departmental procedures
• Maintains supplies and cleanliness of space, restocks supplies as needed
• Notifies supervisor of any shortage of supplies
• May assist, provide guidance and/or train staff with completing intake related duties

Benefits

• Comprehensive benefits and wellness package
• Access to financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED