Office Assistant - Neuro - Patchogue

NYU Langone Health • East Setauket, NY

1d • $54,165 - $54,165

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Long Island , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram . Position Summary: We have an exciting opportunity to join our team as a Office Assistant - Neuro - Patchogue. In this role, the successful candidate Responsible for providing basic front-desk support for clinical intake operations. May be responsible for pre-authorizations and certifications with the exception of surgical procedures.

Requirements

• High School or equivalent.
• Excellent organizational, interpersonal and verbal and written communications skills, strong customer service skills, and ability to complete multiple tasks efficiently and thrive in a team work environment.
• Knowledge of Microsoft Office, database and internet applications.
• Light, accurate keyboarding skills.

Nice To Haves

• 6 months Physician practice office experience.
• Knowledge of medical terminologyKnowledge of EPIC Ambulatory.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Performs other duties as assigned
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.).
• Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Schedules routine appointments, follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Refers all inquiries regarding pre-authorizations/certifications to the appropriate person.
• Responsible for collecting and completing any patient related documents.
• Assist patient in enrolling in Patient Secure if necessary.
• Responsible for daily confirmation of patient appointments, with appropriate notations in system.
• Maintains schedule to ensure no gaps in scheduling system.
• Responsible for patient check-in and check-out.
• Gathers all patient demographic related data and materials from patients andor their representatives.
• Obtains insurance information (ID card, member group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.
• On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
• Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Responsible for collecting co-pays and any other balances owed to institution.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• May be responsible for pre-authorizations and certifications with the exception of surgical procedures.
• Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Assists patients who have a question regarding insurance coverage.
• Refers patients who are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business officecontact.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc.
• Types materials neatly, accurately and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for area.
• Maintains files in organized and up-to-date manner in order to facilitate their retrieval.
• Completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for area section.
• Distributes materials according to content of communications and departmental procedures.
• Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents.
• Completes forms neatly.
• Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures.
• Maintains copy for files.
• Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed.
• Notifies supervisor of any shortage of supplies.
• May assist, provide guidance and/or train staff with completing intake related duties.

Benefits

• At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
• Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
• The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
• Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
• The benefits and wellness package is designed to allow you to focus on what truly matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED