Office Assistant IRMC Physician Group Richland office - Full Time

Indiana Regional Medical Center • Johnstown, PA

249d

About The Position

The position involves greeting and registering incoming patients and visitors in a prompt and pleasant manner, determining their needs and responding accordingly. The role requires processing patient registration forms, collecting and updating personal and financial information, and running insurance verification for every patient. Additional responsibilities include scheduling appointments, maintaining copays and petty cash logs, and ensuring compliance with HIPAA and confidentiality rules. The position also involves maintaining an orderly front desk area, retrieving faxes, obtaining prior authorizations, and traveling to other offices as needed.

Requirements

• 2 years of medical office or customer service experience preferred.
• High school graduate or equivalent required.
• Completion of a recognized medical secretarial program preferred.
• Basic understanding of medical terms and abbreviations.
• Knowledge of medical practice, clerical equipment, operations and processes.
• Clear understanding of the confidentiality laws that govern the patient/physician relationship.

Nice To Haves

• Strong interpersonal skills.
• Ability to communicate clearly and concisely.
• Critical-thinking skills.
• Team coordination skills.
• Professional appearance by adhering to dress code policy.

Responsibilities

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information (insurance cards, driver's license, etc.) obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.

Benefits

• Great work-life balance.
• Competitive salary.
• Career advancement opportunities.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED