Office Assistant III - Public Works, Business Services

Clark County, Washington

7d • $26 - $34 • Hybrid

About The Position

Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. This position offers a hybrid remote work schedule, however, the candidate selected MUST reside in either Washington or Oregon. No exceptions. This position is represented by Local 307CO - Washington State Council of County and City Employees.

Requirements

• Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others.
• In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute.
• May be required to possess or obtain a valid motor vehicle operator’s license.
• Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
• Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
• Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.

Nice To Haves

• Specialized experience in the area of assignment is highly desirable.
• Some positions require or prefer certain bilingual skills.

Responsibilities

• Provides direct customer service in the more complex service areas; assists lower level Office Assistants in researching and responding to difficult and detailed requests and situations from internal and external customers.
• Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
• Researches, recommends and implements technical and/or administrative revisions to office systems, procedures and policies; interprets laws, regulations, policies and department procedures to the public and other staff.
• Assists with administrative tasks related to personnel, budgeting and facilities.
• Trains staff in the use of computer macros, templates, software, and data entry procedures, hardware and well as County department/division rules and regulations.
• Acts as project coordinator on major administrative projects.
• Implements new procedures and systems and trains staff
• May provide lead direction to other administrative support staff; trains, assigns and assesses the work of assigned employees.
• May assume charge of support functions and staff in the absence of a leadworker or manager.
• Develops and maintains databases for tracking departmental/program information; creates and produces complex reports from databases as required and necessary.
• Researches, interprets, prepares and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
• Works with other departments, agencies or external contacts to research or coordinate work assignments.
• Compiles data, prepares documents and monitors expenditures to assist in the budget process.
• Researches and tracks information throughout the year.
• Composes and types complex detailed documents including letters, memos, minutes and other material from draft, dictation or general instructions.
• Proofreads and edits documents, presentation materials, brochures and other materials for grammar, clarity, punctuation and spelling; examines documents for completeness and accuracy.
• Gathers and compiles information and prepares reports and analyses in response to problems or as assigned.
• Uses spreadsheets to track, analyze and report quantitative information.
• Processes forms, applications, service requests and payments.
• Coordinates and organizes meetings, activities and functions; schedules rooms, assures notification of participants, arranges for necessary equipment and supplies.
• Performs related duties as required.

Benefits

• Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.
• Some types of employees in some positions and bargaining units might have different benefits and additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed