Office Assistant III

We Energies • River Hills, WI

278d • $27 - $36

About The Position

This position will provide intermediate administrative support to office operations including typing/word processing, answering the telephone, opening and sorting mail, and greeting internal/external visitors to all divisions of the company. Responsibilities include using advanced office computer software applications. This position will provide intermediate administrative support to the Milwaukee/Northern Gas Operations group.

Responsibilities

• Maintain petty cash and authorize payments from petty cash.
• Contacts new property owners where equipment exists, informs them of the program in an attempt to get a signed lease.
• Tracks new lease, re-lease, replacement and termination information for the area, establishes billing records and reports numbers.
• Determines which customers should be charged personal property taxes.
• Utilizes multiple systems and analyzes information in order to research, file, retrieve, review, maintain, design and update maps and records of distribution facilities.
• Reads and interprets distribution maps and records. Reviews, maintains and compiles information to service, repair, install and renew facilities.
• Research, compile, prepare information for paving and renewal schedules.
• Evaluates the results of leak surveys. Issues work orders to field operations.
• Designs new main extensions.
• Prepares work for microfilming or archiving.
• Process customer sales agreements, preventative maintenance and warranty contracts, payments and other pertinent documents pertaining to a completed sale.
• Responsible for compiling and forwarding warranty contracts and supporting documents to suppliers.
• Responds to customer requests by issuing orders on gas/non-gas accounts for service and piping requests using the customer information system.
• Provides scheduling and routing for field employees.
• Reconciles 'How to Apply' payments which involve a variety of accounts; transfers of credit balances to other accounts; etc.
• Credits customer accounts for inappropriate late charges.
• Assists in post office investigation of lost remittances.
• Contacts pay stations concerning overages and shortages.
• Review and resolve 3001 errors/issues.
• Contact property owners to schedule service calls.
• Interpret meter rates and rules.
• Research and apply sales tax to company purchases using tax statutes.
• Investigate contractor/customer inquiries to solve problems, check status, or make authorizations such as conservation programs and invoice errors.
• Maintain and validate critical customer billing information for electric/gas/steam.
• Create and maintain computer programs to produce/reconcile critical data reports.
• Provide input in design, testing, and evaluation of new computer systems/processes.
• Balance and reconcile month-end revenue reports.
• Maintain emergency action plans.
• Performs billing services including reconciliation and maintenance of billing controls, adjustment reports, test billing, etc.
• Prepares various revenue accounting entries, issues refunds, corrects misapplied payments and balances entries to the general ledger.
• Maintains sub-ledger accounts/systems such as: cash transactions, retiree insurance billing, etc.
• Performs functions required to update and maintain the payroll system including: preparing, entering and controlling payroll transactions; etc.
• Prepares financial transactions including journal entries for general ledger accounts, employee earnings and deductions.
• Schedule trouble call-outs.

What This Job Offers

• Industry: Utilities