Office Assistant II, Gastroenterology, Heywood Medical Group, 40-Hours, Days and Evenings

Heywood Medical Group•Gardner, MA

23h•$19 - $25

About The Position

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 40-Hours, Days and Evenings $19.00 - $25.07 Job Summary: Under the direction of the Senior/Practice Manager incumbent is responsible for scheduling surgeries (if applicable) and/or referral and prior authorization processing. As an Office Assistant II, you will utilize administrative/clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. As an Office Assistant II you will act as a Surgical Scheduler to schedule office- based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also, must be able to respond to both written and oral correspondences regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy. See full description below. As an Office Assistant II you will act as a Referral/Prior Authorization Specialist to ensure referrals are scheduled in a timely manner, maintains tracking and appropriate documentation of referrals and authorizations. See full description below.

Requirements

High School diploma or equivalent required
Excellent written and verbal communication skills
Excellent customer service skills
Ability to prioritize tasks in a busy environment
General comfort level with computers/technology and ability to learn programs as needed.
Knowledge of Electronic Medical Records preferred and word processing skills.
Must be able to work flexible shifts, some evenings & weekends may be required.
Reliable transportation in order to travel between locations is also required

Nice To Haves

Three (3) year of experience in a medical office preferred
Three (3) years of experience in a medical/surgical office preferred.
Preferred knowledge of medical terminology

Responsibilities

Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately
Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner
Completes tasks associated with workflow dashboard (Appointments to be rescheduled, appointment tickers, no shows and others assigned) proficiently and in a timely manner
Arrives patients, verifies all required fields for most current, up to date patient information. Has patient complete appropriate forms, accurately documents information provided by patients in EMR and completes check-in.
Departs patient from office, provides any necessary patient information and schedules appointments in office and outpatient appointments as needed
Collects copays/payments, maintains records and reconciles daily deposits
Verifies insurance coverage and eligibility and negates issues prior to patient visit whenever possible
Performs a variety of clerical functions to support office such as typing, filing, scheduling appointments, making phone calls and related duties as required or directed.
Process incoming faxes and daily mail including barcoding and document processing within EMR.
Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients
Registers patients utilizing computer-based registration/scheduling system
Processes Medical Records incoming and outgoing according to practice guidelines and regulations
Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items.
Maintains records, reports, logs and other statistical information as required or directed.
Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling codes.
Schedules diagnostic and imaging tests. Schedules office and hospital-based procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures.
Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.
Enters notes/special instructions needed for scheduling in EMR.
Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirms patient’s insurance provider and obtains all necessary prior authorizations or referrals appropriately.
Ensures patients have proper medical clearance and pre-surgical testing as needed.
Completes pre-procedure phone calls and confirms appointment times with patients via telephone
Demonstrates use of quality improvement in daily operations
Ensures completion of assessment for advanced directive, including DNR when applicable
Schedules and coordinates patient referrals to ordered services expeditiously
Establishes a close working relationship with preferred providers to facilitate scheduling
Ensures any necessary paperwork, medical records and insurance referrals are processed and provided to specialty provider in advance of patient appointment
Stays current with insurance referral and prior-authorization requirements
Obtains necessary prior-authorizations for ordered procedures and diagnostic studies as required
Issues patients managed care referrals as required
Has working knowledge of our local network/preferred providers and works with practice providers and PHO to minimize leakage
Closes the referral loop follow up on assigned open orders-results/consults pending
Maintains records, reports, logs and other statistical information as required or directed
Acts as office communications liaison for patients and healthcare providers for referrals and authorizations
Assists in appeals process as directed
Verifies insurance coverage and eligibility
Completes PT-1 forms as required for patient transportation to scheduled services
Completes tasks associated with clinical inbox/practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner
Thoughtfully communicates with patients regarding scheduled services, accurately providing any necessary information such as date, time, prep, pre-registration requirements, etc. in advance of the appointment
Actively participates in quality measure management
Demonstrates use of quality improvement in daily operations
Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Assists other members of the department as needed
Attends variety of meetings, conferences, and seminars as required or directed
Complies with established departmental policies, procedures, and objectives
Complies with all health and safety regulations and requirements
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. Attends all H.E.A.R.T trainings
Provide coverage when needed at other locations within Heywood Medical Group.
Completes all Annual Mandatory Education requirements.
All other duties and locations as assigned.