Office Assistant II

UPMC•Harrisburg, PA

About The Position

UPMC’s Nurse Family Partnership department is looking for a new Office Assistant II to support their office. This applicant should be organized, self-motivated, and have good people skills. It is preferred that this applicant has experience preferably in a medical office setting. Schedule: Monday – Friday from 8:00 a.m. – 4:30 p.m. with some flexibility, no weekends or holidays! Purpose: Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

Requirements

High school diploma or GED
Three years of work experience, preferably in a medical office setting.
Word processing and computer experience required.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Verify necessary iinformation and records in the medical record and computerized scheduling system.
Prepare patient charts for upcoming appointments.
Completes necessary paperwork such as encounter forms and referrals.
Use computer system to generate information necessary for billing.
Maintain a clean, orderly waiting area including beverage area and reading materials.
Answer questions regarding patient appointments and testing.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Assist with inpatient billing process.
Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
Process medical records release requests.
Identify stock levels of office supplies and manage ordering/inventory.
Maintain and update current information on physician's schedules.
Answer telephone, screens calls, takes messages and provides information in a courteous manner.
Obtain insurance, verifications, and manage referrals in a timely fashion
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, reconciliation and other tasks.
Relay necessary messages to staff and providers.