Office Assistant II - Orthopedics & MSK Call Center

University of Pittsburgh Medical Center-posted 3 months ago
$18 - $28/Yr
Full-time • Entry Level
Williamsport, PA
Hospitals
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This is a balanced split position that supports both the fast-paced Orthopedics Office and Musculoskeletal Call Center. The schedule includes 2-3 days per week in each setting, offering a consistent blend of administrative responsibilities. The ideal candidate is comfortable navigating both environments and values being part of a team that delivers high-quality musculoskeletal care. The position is full-time, with a day shift from 7:45 am to 5:00 pm, Monday through Friday, with no weekends or major holidays.

  • Verify necessary information and records in the medical record and computerized scheduling system.
  • Prepare patient charts for upcoming appointments.
  • Complete necessary paperwork such as encounter forms and referrals.
  • Use computer system to generate information necessary for billing.
  • Maintain a clean, orderly waiting area including beverage area and reading materials.
  • Greet and register patients in a polite, prompt, helpful manner.
  • Answer questions regarding patient appointments and testing.
  • Provide any necessary instructions/directions.
  • Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Assist with inpatient billing process.
  • Assist physicians with transcription and dictation issues/concerns, and review process for accuracy.
  • Process medical records release requests.
  • Identify stock levels of office supplies and assist with ordering/inventory management.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Answer telephone, screens calls, takes messages and provides information in a courteous manner.
  • Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation and other tasks.
  • Schedule, coordinate and reschedule patient appointments.
  • Relay necessary messages to staff and providers.
  • Other duties as assigned.
  • High school diploma or GED
  • Three years of work experience, preferably in a medical office setting.
  • Word processing and computer experience required.
  • Knowledge of medical terminology preferred.
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