Office Assistant II - Nephrology

UPMC•Williamsport, PA

About The Position

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information. Monday - Friday | No Weekends or Major Holidays Dayshift | 8:30 am - 5:00 pm Responsibilities: Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments. Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials. Greet and register patients in a polite, prompt, helpful manner. Answer questions regarding patient appointments and testing. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Assist with inpatient billing process. Assist physicians with transcription and dictation issues/concerns, and review process for accuracy Process medical records release requests. Identify stock levels of office supplies and assist with ordering/inventory management. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner. Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers. Other duties as assigned.

Requirements

High school diploma or GED
Three years of work experience, preferably in a medical office setting.
Word processing and computer experience required.
Act 34 with renewal

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Making and scheduling patient appointments
Assisting clients in person and on the phone
Providing information and communicating with various departments
Obtaining and entering complete demographic and insurance information
Verify necessary information and records in the medical record and computerized scheduling system
Prepare patient charts for upcoming appointments
Completing necessary paperwork such as encounter forms and referrals
Using computer system to generate information necessary for billing
Maintaining a clean, orderly waiting area including beverage area and reading materials
Greeting and registering patients in a polite, prompt, helpful manner
Answering questions regarding patient appointments and testing
Providing any necessary instructions/directions
Informing appropriate department/person of person's arrival performing appropriate check-in and check-out functions
Assisting with inpatient billing process
Assisting physicians with transcription and dictation issues/concerns, and review process for accuracy
Processing medical records release requests
Identifying stock levels of office supplies and assist with ordering/inventory management
Maintaining and updating current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed
Answering telephone, screens calls, takes messages and provides information in a courteous manner
Scheduling diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
Utilizing appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks
Scheduling, coordinate and reschedule patient appointments
Relaying necessary messages to staff and providers
Other duties as assigned