Office Assistant II, ENT, HMG, 32-Hour, Days, Mon/Tues/Thurs/Fri

Heywood Medical Group-posted 3 months ago
Full-time
Westminster, MA
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You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Under the direction of the Senior/Practice Manager incumbent is responsible for scheduling surgeries (if applicable) and/or referral and prior authorization processing. As an Office Assistant II, you will utilize administrative/clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. As an Office Assistant II you will act as a Surgical Scheduler to schedule office-based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also, must be able to respond to both written and oral correspondences regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy.

  • Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately
  • Completes tasks associated with clinical inbox/practice buckets proficiently and in a timely manner
  • Completes tasks associated with workflow dashboard proficiently and in a timely manner
  • Arrives patients, verifies all required fields for most current, up to date patient information
  • Departs patient from office, provides any necessary patient information and schedules appointments as needed
  • Collects copays/payments, maintains records and reconciles daily deposits
  • Verifies insurance coverage and eligibility and negates issues prior to patient visit whenever possible
  • Performs a variety of clerical functions to support office such as typing, filing, scheduling appointments, making phone calls and related duties as required or directed
  • Processes incoming faxes and daily mail including barcoding and document processing within EMR
  • Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients
  • Registers patients utilizing computer-based registration/scheduling system
  • Processes Medical Records incoming and outgoing according to practice guidelines and regulations
  • Maintains assigned office and/or clinical supplies
  • Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot
  • Schedules diagnostic and imaging tests
  • Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures
  • Enters notes/special instructions needed for scheduling in EMR
  • Completes accurate documentation of informed consent with patients for procedures and surgeries as needed
  • Confirms patient’s insurance provider and obtains all necessary prior authorizations or referrals appropriately
  • Ensures patients have proper medical clearance and pre-surgical testing as needed
  • Completes pre-procedure phone calls and confirms appointment times with patients via telephone
  • Schedules and coordinates patient referrals to ordered services expeditiously
  • Establishes a close working relationship with preferred providers to facilitate scheduling
  • Ensures any necessary paperwork, medical records and insurance referrals are processed and provided to specialty provider in advance of patient appointment
  • Stays current with insurance referral and prior-authorization requirements
  • Obtains necessary prior-authorizations for ordered procedures and diagnostic studies as required
  • Issues patients managed care referrals as required
  • Closes the referral loop follow up on assigned open orders-results/consults pending
  • Acts as office communications liaison for patients and healthcare providers for referrals and authorizations
  • Assists in appeals process as directed
  • Completes PT-1 forms as required for patient transportation to scheduled services
  • Thoughtfully communicates with patients regarding scheduled services
  • High School diploma or equivalent required
  • Three (3) years of experience in a medical office preferred
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Ability to prioritize tasks in a busy environment
  • General comfort level with computers/technology and ability to learn programs as needed
  • Knowledge of Electronic Medical Records preferred and word processing skills
  • Preferred knowledge of medical terminology
  • Reliable transportation in order to travel between locations is also required
  • Competitive wages
  • Great benefits
  • Generous earned time off
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