Office Assistant II - Digestive Disease Center

University of Pittsburgh Medical Center • Williamsport, PA

107d • $18 - $28

About The Position

The Office Assistant II at the Digestive Disease Center is responsible for making and scheduling patient appointments in an efficient and timely manner. This role involves assisting clients both in person and on the phone, providing information, and communicating with various departments. The assistant will obtain and enter complete demographic and insurance information. The position operates Monday through Friday, with no weekends or major holidays, during the day shift from 8:30 am to 5:00 pm.

Requirements

• High school diploma or GED.
• Three years of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Prepare patient charts for upcoming appointments.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Maintain a clean, orderly waiting area including beverage area and reading materials.
• Greet and register patients in a polite, prompt, helpful manner.
• Answer questions regarding patient appointments and testing.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy.
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answer telephone, screens calls, takes messages and provides information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation and other tasks.
• Schedule, coordinate and reschedule patient appointments.
• Relay necessary messages to staff and providers.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED