Office Assistant I - GLPP Women's Health

UPMC•Jamestown, NY

About The Position

Join the dedicated team at GLPP Women’s Health as an Office Assistant I and play a vital role in supporting patients and providers in a fast-paced clinical environment. In this position, you will be responsible for scheduling appointments, welcoming and registering patients, and ensuring accurate demographic and insurance information is maintained. The ideal candidate is organized, detail-oriented, and comfortable managing multiple responsibilities while delivering exceptional customer service. Prior experience in a busy office setting is preferred. This full-time position will work Monday through Friday from 8:00am to 5:00pm. No holidays, evenings or weekends are required. Title and starting pay rate of this position may vary based on years of experience.

Requirements

High school diploma or GED is required.
1 year work experience, preferably in a medical office setting.
Knowledge of medical terminology preferred.
Word processing and computer experience preferred.
Act 34

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments.
Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screens calls, takes messages, and provides information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Complies with all UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.