Office Assistant I - Summit Family Practice

University of Pittsburgh Medical Center • Erie, PA

282d • $17 - $26

About The Position

Join Our Team at UPMC's Summit Family Practice! Are you an organized, detail-oriented professional with a passion for customer service? UPMC's Summit Family Practice is looking for a Full-Time Office Assistant I to join our dedicated team! This role offers a Monday-Friday schedule with no weekends or holidays, providing you with work-life balance while making a meaningful impact on patient care. As an Office Assistant, you'll be the friendly face and voice of our practice, assisting patients in person and over the phone, scheduling appointments, verifying insurance information, and ensuring smooth day-to-day operations. If you have medical office experience, strong communication skills, and a customer-first mindset, we'd love to hear from you! At UPMC, we value our employees and offer a comprehensive Total Rewards Benefits package, supporting your health, financial security, and professional growth. Take the next step in your career—apply today and become a vital part of our patient-focused team!

Requirements

• High school diploma or GED.
• One (1) year work experience, preferably in a medical office setting.

Nice To Haves

• Knowledge of medical terminology.
• Word processing and computer experience.
• Customer service experience.
• Good communication and phone skills.

Responsibilities

• Verify patient information and records in the medical and scheduling systems.
• Schedule, coordinate, and reschedule patient appointments while relaying messages to staff and providers.
• Greet and register patients, provide instructions, and ensure proper check-in and check-out procedures.
• Maintain a clean, organized waiting area, including the beverage station and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer phone calls, screen messages, and provide necessary information.
• Update and maintain physician schedules to ensure proper appointment scheduling and confirmations.
• Complete paperwork such as encounter forms and referrals while generating billing information.
• Respond to patient inquiries regarding appointments and testing.
• Ensure compliance with UPMC policies, maintain confidentiality, and utilize financial management systems for scheduling and payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED